Our Practice
Dental Care with you in mind
We are very aware of the fear experienced by some people when considering dental treatment. Our aim as a team is to provide modern dental techniques together with careful and sympathetic treatment in a friendly and relaxed atmosphere.
So, if you are seeking treatment or advice, or looking to register with our dental practice, do please contact us.
Access for disabled patients
We have a ground floor surgery with wheelchair access available at the back of the practice. Please call us in advance if you require any assistance.
Information for patients and the public
We make available information leaflets about:
- Types of dental treatment
- Healthy diet
- Healthy teeth
- Reducing anxiety about dental care
- Other health information
- NHS information leaflets
Copies of these leaflets are available from Reception.
Practice policies
We have policies and procedures, which ensure that the practice operates in a safe and efficient manner. These include:
- Data protection
- Data security
- Confidentiality
- Health and Safety
- Radiation protection
- Infection control
- Payments policy
- Equal opportunities
Copies of these policies are available from Reception.
Freedom Of Information
From January 2005 we will be required by the Freedom of Information Act to respond to requests from the public to access recorded information that we hold. There are some exemptions to this right and it does not change the rights of our patients to have all of their personal information kept strictly confidential and available to them on request.
Further information on the Freedom of Information Act is available from the following websites:
www.informationcommissioner.gov.uk
www.lcd.gov.uk
www.foi-uk.org
www.foi.nhs.uk/practice
Complaints
We have a practice complaints procedure, a copy of which is available from Linda Trigell, our practice manageress.
Our Treatment Policy
Our practice treats Private patients.
Patient Confidentiality
Our practice adheres to the standards for patient confidentiality as set out by the governing body for Dentistry the General Dental Council. You can see details of this by downloading their guide "Principles of Patient Confidentiality".
Data Protection
Our practice fully complies with the Data Protection Act 1998. It is registered with the Information Commissioner's Office. Our registration number is Z6865875. Our practice data controller is Heatherstone Dental Practice. To download the ICO guide to data protection please click here.
Care Quality Commission
Our practice is registered with the Care Quality Commission (CQC). Our registration number is Location ID 1-188592221.